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Operación Del Servicio Basada En Itil® V3 – Guía De Gestión (spanish Version)


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Resumen del Libro

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.


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