Descargar Libro: Estrategia Del Servicio Basada En Itil® V3 – Guía De Gestión (spanish Version)
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Resumen del Libro
The Management Guides are a concise summary of the ‘Foundations of IT Service Management based on ITIL V3’. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the ‘lifecycle’ approach?